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The Floor Barn
Mansfield, TX 76063  817-426-3900 floorbarn.com info@floorbarn.com The Floor Barn is a flooring store that sells & installs all types of floor covering materials like hardwood, laminate, carpet, wood and vinyl plank floors. We’ll floor you with our service and prices! Contact us for your flooring or bathroom & kitchen remodeling projects as well as Granite, Silestone, or Sensa Granite countertops. We service Burleson, Mansfield, Fort Worth, Dallas, Arlington, Joshua, Crowley, Alvarado, Cleburne, Hurst, Euless, Bedford, Southlake, Keller, Grapevine, Colleyville and Grand Prairie, TX Reviews  By Johanna Logue from Jacksonville, FL Posted Jan 12, 2011 I can't say enough about the wonderful job that was preformed. Jon and Chris showed up on time to perform the estimate which took about 20 mins. I had 4 companies come in for estimates to install 1,400 sf of vinyl plank flooring we had purchased from Lowe's. Although they were not the least expensive, they were the most professional in their estimating process. Because of this we decided to go with them for the work and boy are we ever glad we made that decision!! Their first group of installers (Justin, Jason and Craig - Awesome guys!) showed up on time and got right to it, ripping up all the old carpet and vinyl then starting to lay the flooring. I had them stop after about four boxes. Not only was it not going in as easily as the directions implied, but the product had gaps and generally looked horrible. Justin the installer wasn't happy with the product either. I spoke to Jon, one of the owners that evening and rescheduled so that Lowe's could pick up the defective product and replace it with a new batch. A day's delay, but no problem right? Well the second batch was as bad as the first! What was I going to do? Our entire house was down to concrete and we were under the wire with Christmas a week away and 20 people expected on Christmas Eve for a party. Justin was in constant contact with Jon to let him know the issues with the product and difficulty with the installation not to mention my deadline. Jon to the rescue! He contacted Lowe's to come get the defective product (Crytel Fusion Vinyl Plank) and had us meet him the following morning at a local flooring store where he had already picked 4 versions of flooring. Three were less expensive than what we paid for the original product! The forth was perfect, a thousand times nicer than our original choice and just a few cents more per square foot. Exactly the color, look and feel we were going for. Luckily the local store had everything in stock and Jon was able to send out a second set of installers that very same day. John, Aaron and Kevin jumped right in and had half the flooring installed in about 5 hours. Once we changed product you could tell the huge difference just in the ease of installation and the nice clean look of the floors. They guys came back the next day to finish everything up. The finished product is absolutely fantastic and we couldn't be more thrilled with the performance of the company, its employees and owners. They all really went the extra mile to ensure we would have a floor we would be happy with for many years to come! All the guys were very professional, extremely nice and very patient with the whole process, even with the original product mess up. You can really tell the installers are sticklers and really know their stuff. Both lead installers, Justin and John, both kept me posted on their progress, cleaned up after themselves and John educated us on the product and its maintenance. His crew moved all the furniture and appliances back and even helped rearrange a couple of furniture pieces. They definitely ensure their customers are happy with their performance and the final product. Jon and crew went out of their way to help us get the floors we were hoping for, even going so far as to "gently" steer us to a better product. I'm afraid if we had gone with anyone else we would have ended up with some pretty awful flooring and no recourse. We can't say enough great things about our experience with this company. Our home looks fantastic we are so thrilled with the final product and will look to utilize their services again in the future should we need it. Share Your Review Please note: all reviews are screened for spam and take 24-48 hours to be approved.
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